Trade Security Assurance Policy

As a world-leading B2B cross-border trade and international bulk commodity sourcing platform, we always treat "Trade Security" as the lifeline of our ecosystem. International business cooperation often faces numerous challenges, such as cross-border fund settlement, discrepancies in multi-national laws, supply chain opacity, and logistics risks. To ensure that every procurement order on our platform is worry-free for global buyers, we have formulated this "Trade Security Assurance Policy" in accordance with international letter-of-credit review practices, anti-money laundering legal norms, and international supply chain security standards.

This policy constitutes a core component of the platform's service agreement. The platform utilizes full-process escrow, supplier credit profiling, 24/7 digital risk control, and neutral arbitration mechanisms to comprehensively safeguard your cross-border procurement, ensuring that every node from "Initiating an Inquiry" to "Satisfactory Receipt" is safe and controllable.

1. Third-Party Escrow Payment Protection Service

To completely eliminate the industry malpractice where sellers disappear, fail to ship, or commit malicious fraud after receiving payment in traditional cross-border trade, the platform mandatorily implements a "Third-Party Independent Escrow Service" mechanism:

• Secured Funds: When a buyer completes an order payment via credit card, international wire transfer (T/T), or other compliant online payment tools, the funds are deposited directly into an independent escrow account supervised by internationally renowned financial institutions, rather than being paid directly to the seller.
• Release Based on Performance Nodes: Funds in the escrow account follow a strict dynamic unlock mechanism. Only when the seller ships on time, the logistics system updates the actual global tracking trajectory, and the buyer receives the goods, completes quality inspection, and clicks "Confirm Receipt" (or exceeds the contract-agreed objection-free protection period without disputes), will the platform release the funds to the seller.
• Anti-Fraud & Chargeback Detection: The platform's risk control system monitors abnormal fund flows in real-time. If activities involving illicit money laundering, high-risk offshore accounts, or malicious chargeback tendencies are detected, the platform will instantly freeze the transaction and submit it to our legal team for review.

2. Supplier Compliance Review & Quality Risk Control

Leveraging a comprehensive commercial background check network, the platform filters out non-compliant enterprises from the source to reduce procurement risks:

1. Multi-dimensional KYC Verification: All suppliers and manufacturers on the platform must pass strict entity reviews, including but not limited to business licenses, on-site verification of real office and factory locations, import/export qualification, customs records, and background checks on legal representatives.
2. Digital Pre-production & In-production Monitoring: After large-sum or customized orders (OEM/ODM) are initiated, the platform encourages and supports buyers to require sellers to provide pre-production sample confirmations. During production, the platform supports visualization chains or third-party inspection intervention to ensure that mass-produced goods' materials and processes are not downgraded.
3. Defective Product Compensation Commitment: If a third-party inspection agency or the platform's dispute review panel determines that the goods delivered by the seller have systematic production-line defects or have been maliciously substituted with inferior goods, the platform will deduct corresponding funds from the supplier's compliance deposit to provide advance compensation to the buyer.

3. Global Logistics & Supply Chain Tracking Security

Given the long duration and multi-stage nature of cross-border transport, the platform ensures the safety of goods and ownership through the digital upgrading of logistics chains:

• Carrier Access Criteria: The platform only supports integration with professional large-scale international express and shipping freight forwarders that hold IATA or NVOCC qualifications. All shipping information must provide a unique bill of lading or courier tracking number verifiable online.
• Transportation Risk Interception & Waiver: Minor packaging wear and tear caused by sea waves or customs inspection during international long-distance transport does not constitute seller default. However, if goods are damaged due to the seller's crude packaging (not meeting B2B international heavy-duty moisture-proof standards), the platform will hold the seller legally liable.
• Lost & Mis-shipment Emergency Mechanism: If a package is lost during international transit or if the logistics trajectory shows an abnormal stagnation for over 30 days, upon verification by the platform and the carrier, the platform will terminate the fund freeze and initiate a full refund or arrange for free reproduction based on freight terms.

4. Security Tiers & Risk Matrix

Based on the characteristics of different orders, the platform's risk control system dynamically classifies risk levels and matches corresponding security control measures:

5. Data Security & GDPR Compliance

Trade security is not just about the safety of funds, but also includes the security of your corporate core secrets and data privacy:

• Advanced Encryption Transmission Technology: The platform adopts high-level SSL/TLS encryption protocols across the entire site. Buyer bank information, wire transfer vouchers, and sensitive commercial contract data are encrypted with multiple military-grade hashing algorithms during transmission and storage to prevent interception and theft by hackers.
• Strict Compliance with Global Data Requirements: The platform's data protection policy fully aligns with the EU's "General Data Protection Regulation" (GDPR) and global mainstream cybersecurity laws. Unless legally mandated, no third party or even non-order-related employees have the right to access your business confidential information.
• Communication Security & Anti-Phishing: All communications between buyers and sellers regarding business negotiations, contract details, and changes to accounts or bank accounts are recommended to be completed within the platform's official instant messaging system. Any behavior leading to external non-official social software communication or private changes to collection bank accounts will be judged by the system as high-risk fraud.

Sanctions Against Malicious Trade Security Violations

To maintain a healthy and pure international trade ecosystem, the platform maintains a "zero-tolerance" attitude toward any behavior that attempts to undermine, exploit loopholes, or commit commercial fraud through improper means:

I. Once it is confirmed that a seller has engaged in fraudulent behavior such as providing fake tracking numbers, fabricated inspection reports, or maliciously colluding with logistics companies for fake shipments, the platform will impose maximum penalties, including permanent shop closure, forfeiture of all security deposits, and initiation of cross-border legal proceedings.

II. Similarly, if a buyer engages in malicious claims such as abusing the chargeback mechanism, intentionally damaging goods to defraud a full refund, or providing forged third-party inspection reports, once verified, the buyer's enterprise will be placed on the global trade blacklist, all account balances will be frozen, and the case will be reported to relevant cross-border chambers of commerce.

7. Security Issue Reporting & Compliance Assistance

At any stage of transaction execution (whether encountering obstacles during online payment, suspecting an order of phishing fraud, or the received goods facing customs detention risks), please remain calm and ensure you report to the platform at the first opportunity; do not assume commercial risks independently.

You can click the [Contact Customer Service] button clearly visible on this webpage, or submit a "Trade Risk Security Ticket" with one click in your user control center. After receiving your request for assistance, our global security risk control center and cross-border legal support team will immediately verify, intercept, and provide professional handling solutions within business hours.