FAQs & Help Center
Last Updated: December 16, 2025
We have summarized the core questions encountered during global bulk cross-border procurement to help you quickly understand platform rules and improve supply chain communication efficiency.
Order & Customization
Q: What is MOQ (Minimum Order Quantity)? Can I apply for procurement below the minimum MOQ?
A: The Minimum Order Quantity (MOQ) is the production standard calculated by factories based on industrial assembly line production, raw material waste, and domestic transportation costs. If you are a startup brand needing small-batch trial samples, you can request a "Sample Order" from the seller during the inquiry. Usually, the price for sample orders is slightly higher than bulk wholesale prices.
Q: How does the platform ensure that customized products (OEM/ODM) are exactly consistent with my requirements?
A: We strongly recommend that you sign a detailed "Technical Specification" document with the seller through the official chat system before production scheduling. This should clearly specify error ranges, material grades, international testing/certification standards, and complete pre-production sample sign-off. If there is a substantial, observable deviation between the mass-produced bulk goods and the final confirmed sample, you can use this documentation to initiate a reasonable claim by contacting customer service.
Payment & Escrow
Q: Why does the platform require the full payment to be deposited into the escrow account?
A: The escrow payment mechanism is designed to thoroughly protect the funds and credit security of both buyers and sellers. After the buyer completes payment, the funds are neutrally frozen in a platform-regulated trust account. The seller must fulfill the contract on time, provide a formal Bill of Lading, and only after the buyer receives the bulk goods and completes the inspection, will the funds be settled to the seller. This completely eliminates traditional fraud risks.
Q: How many days does it usually take for international wire transfer (T/T Bank Wire) to arrive?
A: Cross-border bank wire transfers usually require 3 to 5 working days to safely arrive at the platform's escrow account, as they need to be cleared through multiple intermediary banks and are affected by the efficiency of foreign exchange settlement and anti-money laundering compliance reviews in various countries. Please be sure to upload a clear "Bank Slip" in the system control panel promptly after remitting the payment to accelerate manual financial reconciliation.
Logistics, Customs & Disputes
Q: Does the quote on the website include import duties and customs clearance fees for my destination country?
A: The wholesale prices displayed by sellers on this website are typically EXW (Ex Works) or FOB (Free on Board - China port). These trade terms generally do not include import customs clearance, port miscellaneous fees, or import duties in the destination country. If you require a one-stop "duty-paid delivery" service, please explicitly request the seller to provide an all-inclusive DDP (Delivered Duty Paid) sea or air freight quote during the inquiry.
Q: What should I do if I find sporadic items broken during international long-distance shipping after receiving the bulk goods?
A: International long-distance transportation of bulk commodities (such as ocean freight) involves uncontrollable maritime conditions. If you discover damage upon receiving the goods, please take photos of the complete damaged outer packaging and record an unboxing inspection video within 2 days, keeping all evidence. You can contact customer service to submit a claim for after-sales compensation. Losses covered by transport insurance will be settled by the insurance company; losses caused by packaging that fails to meet foreign trade moisture-proof and shock-proof standards will be negotiated with the seller for partial refunds or free replacements in the next order.
